Do you get defensive or combative? Or does the opposite happen? Instead of standing up for yourself, you let your client walk all over you.
Don't worry; you're not alone. Most of us fall into this same communication trap. As children, we learn communication techniques from our friends and the imperfect grown-ups trying to raise us. And so we arrive as adults into our careers, facing down a problematic client, armed with only three chess moves: Fight, flight or freeze. (Spoiler alert: these are NOT great options.)
Toxic conversations take a different set of moves.
Imagine if you could easily manage a difficult conversation and transform the outcome to meet or exceed the needs of your client.
It’s possible with the No Enemy: Client Conversation.
Want to learn how it works?